WA Desk · Team inbox
A shared WhatsApp inbox your whole team can work from
Connect as many WhatsApp Business numbers as you run and answer them all from one screen. Everyone sees only the numbers they have been given, and every reply lands in the same thread in real time.
What you get
All numbers, one inbox
Tick the numbers you want to see. The chat list, unread counts, calls and contacts all follow that choice.
Six roles, access per number
Owner, admin, manager, executive, restricted executive and viewer. Give each person exactly the numbers they handle.
Voice notes, photos, video, documents
Play voice notes at 1.5× or 2×, open photos full screen and download files. Media streams from Meta and is not stored on our servers.
Templates with a live preview
Create, submit and send approved templates with variables. The 24-hour window is checked before anything is sent.
Know every customer
Notes, saved attributes, where the chat came from, consent status and block controls sit in a side panel next to the chat.
Opt-outs and blocking built in
STOP and START are honoured automatically. Block on WhatsApp and the platform, or on the platform only, and the level is always shown.
How it works
- 1
Connect your numbers
Link each number through your own Meta Business account. A guided checklist checks each step with Meta as you go.
- 2
Invite the team
Add people by email or Google sign-in and choose their role and numbers.
- 3
Reply together
Chats, calls and status updates arrive live for everyone who can see that number.
Team inbox: common questions
Can several people reply from the same WhatsApp number?
Yes. Everyone with access to a number works in the same shared inbox. Messages sent by one person appear for the others immediately.
Can I limit an agent to one number?
Yes. Access is set per number for every member. Someone given one number never sees the chats, calls or contacts of the others.
Do you keep copies of customers' photos and voice notes?
No. Media is streamed from Meta straight to the browser when you open it. Meta keeps media for 30 days, after which the inbox says it has expired.
Works hand in hand with
WhatsApp calling
Answer and place WhatsApp voice calls in the browser, next to the chat.
Learn moreAutomation
Rules, follow-ups and WhatsApp forms that qualify leads, with drafts, versions and rollback.
Learn moreAI agents
Business bots trained on your documents, on the model you choose, with hard spending limits.
Learn moreBring every WhatsApp conversation into one place
Create your account with Google. We set up your workspace, then a guided checklist connects your first number.