AI agents
AI agents on WhatsApp that know your business and know when to stop
Give a bot your price list, policies and FAQs, pick the model and let it answer customers around the clock. It hands the chat to a person the moment it should, and it can never spend more than you allow.
What you get
Learns from your files
Upload PDFs, Word documents, images and text. Each file is read once and kept as knowledge for the bot.
Pick the model
Choose from Claude and OpenAI models, with price, strengths and trade-offs shown before you decide.
Your own key, or ours
Connect your own Anthropic or OpenAI key and pay the provider directly, or use the platform key within an allowance.
Hard budgets
Set a monthly cap. Alerts go out at 50%, 80% and 100%, and the bot stops before it overspends.
People first
The bot steps back when an agent writes, when a customer asks for a person, when a rule says so, or at an hourly limit.
Test cases before launch
Write test questions with expected answers. The bot has to pass them before it can go live.
How it works
- 1
Describe the job
Sales, support or bookings. Bots stay task-specific, as Meta's business AI policy requires.
- 2
Add knowledge
Upload documents and set tone, reply buttons and when to hand over.
- 3
Go live safely
Pass the test cases, set a budget and switch it on for chosen numbers.
AI agents: common questions
Which AI models can I use?
Current Claude models from Anthropic and GPT models from OpenAI. Each shows its price and trade-offs, and your organisation can use any model its own key allows.
What happens when the budget runs out?
The bot stops replying and the chat goes to your team. You are alerted at 50%, 80% and 100% of the budget.
Can the bot answer everything?
It answers from what you gave it and hands over when it isn't sure or a customer asks for a person. It never replies to old or imported messages, or to STOP and START.
Works hand in hand with
Team inbox
Every WhatsApp number in one shared inbox, with access set per number and per person.
Learn moreWhatsApp calling
Answer and place WhatsApp voice calls in the browser, next to the chat.
Learn moreAutomation
Rules, follow-ups and WhatsApp forms that qualify leads, with drafts, versions and rollback.
Learn moreBring every WhatsApp conversation into one place
Create your account with Google. We set up your workspace, then a guided checklist connects your first number.